Free, fair and independent dispute resolution for consumers and small business experiencing difficulties with their energy and water providers in NSW.
Provides resources an information sessions for workers / groups assisting vulnerable and low income consumers.
Address: Level 11,133 Castlereagh Street, Sydney
Contact Number: 1800 246 545
Fax: 1800 812 291 free fax
Hours of Service: Monday – Friday, 9am – 5pm
Area organisation services: New South Wales
Languages other than English available: Interpreters available and resources in over 40 languages. Website changes to a number of languages
Referral Pathway: Self-referral, phone, in office or email. Self-referral or through advocate
Eligibility Criteria: : no eligibility other than to have an energy or water supply in NSW
Any Applicable fees: Free